Terms of service

These terms apply to orders placed on laminate-worktops.co.uk with Ecomm Brands Ltd.

1. About us

laminate-worktops.co.uk is run by Ecomm Brands Ltd, registered in England and Wales, company number 16989920. Registered office: Unit 2 Millbrook Business Park, Mill Lane, Rainford, St Helens, WA11 8LZ.

2. Your order

When you place an order we email to confirm we have received it. The contract is formed when we email again to confirm your order is accepted and dispatched. If an item is out of stock, or a price is clearly wrong on the website, we will contact you before taking payment for it, and you can cancel for a full refund.

3. Prices and payment

All prices include VAT. We accept card, Clearpay and Klarna. Card payments are taken when you place your order. Clearpay and Klarna payments follow the schedule they agree with you, and those providers decide whether to offer you credit.

4. Delivery

Delivery is free to mainland UK postcodes we serve. Delivery is kerbside. Delivery dates are estimates, and we confirm your slot the day before. The goods become yours, and your responsibility, once they are delivered. If nobody is there to receive the delivery, we will contact you to arrange another day. See our delivery page.

5. Cancellations and returns

You can cancel within 14 days of delivery. See our returns policy. Under the Consumer Contracts Regulations you can cancel within 14 days of the day you receive the goods without giving a reason. Tell us in writing, then return the goods within a further 14 days, unused and in their original packaging. You pay the return costs. We refund the price of the goods, and the standard delivery charge if you return the whole order, within 14 days of receiving them back. We may reduce the refund if the goods have been handled more than needed to inspect them, and worktops that have been cut, fitted or altered cannot be returned.

6. Damaged and faulty goods

Please check every item when it arrives and tell us within 48 hours if anything is damaged, with photos, so we can arrange a replacement quickly. This does not affect your rights under the Consumer Rights Act 2015: goods must be as described, fit for purpose and of satisfactory quality, and if they are not you are entitled to a repair, replacement or refund.

7. Fitting and use

Worktops must be fitted and sealed following the manufacturer’s instructions, including sealing every cut edge and cut-out. Products carry the manufacturer’s warranty, which may not cover damage caused by poor fitting, unsealed edges, standing water or direct heat.

8. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

9. Trade customers

Trade accounts are offered to kitchen fitters, builders and other businesses. Trade pricing, credit limits and payment terms are agreed separately in writing when your account is opened, and the consumer cancellation rights above do not apply to business purchases.

10. Law

These terms are governed by the law of England and Wales.