Refund policy

Changed your mind? You can return unused, uncut items within 14 days of delivery. If anything arrives damaged or faulty, tell us within 48 hours and we will put it right.

Changed your mind

• Tell us within 14 days of delivery that you want to cancel.
• Return the items within 14 days of telling us, unused, uncut and in their original wrapping.
• You arrange and pay for the return. Worktops are long, so use a courier that handles long items.
• We refund the price you paid within 14 days of receiving the items back, to your original payment method.

What can’t be returned

• Worktops that have been cut, drilled, fitted or oiled.
• Made-to-order or quoted items, such as custom solid surface tops.
• Items damaged after delivery.

Damaged or faulty items

Check every length on delivery. If something is damaged or faulty, tell us within 48 hours with photos and we will collect and replace it at no cost. This does not affect your statutory rights.

Start a return

Email info@laminate-worktops.co.uk or call 0330 000 0000 with your order number. We will confirm the return address and what to do next.