Help & FAQs

Answers to the questions we are asked most about choosing, ordering, delivery and fitting. Can’t find what you need? Call us on 0330 000 0000.

Ordering

Do you sell samples?

No. Each colour has close-up photos and its decor code, so you can also see it at a local kitchen showroom.

Do you cut to size?

No. Worktops arrive in full lengths for your fitter to cut on site.

What if a size has no price?

Some sizes are made to order. Add them to a quote and we will email a price within one working day.

How do I pay?

By card, Clearpay or Klarna.

Is delivery free?

Yes, to every mainland UK postcode we serve.

How quickly will it arrive?

Next working day to most of England and Wales, and 2 to 3 working days to the rest.

Do you deliver to the door?

Deliveries are kerbside. Please have someone to help carry the worktops in.

Laminate or compact?

Laminate has a chipboard core and suits most kitchens. Compact is solid, waterproof and takes an undermount sink.

Can I put hot pans on laminate?

Briefly, but always use a trivet for anything straight off the hob.

Do you have matching upstands?

Most colours have matching upstands and splashbacks on the product page.

Can I return a worktop?

Yes, within 14 days if it is unused, uncut and in its original wrapping.

What if it arrives damaged?

Tell us within 48 hours with photos and we will replace it.